Shipping policy
I JUST PLACED AN ORDER, WHEN WILL IT BE SHIPPED?
Please allow 2 - 5 business days for processing time for your order to be shipped.
All of our orders are processed on the same day on our managed website, unless the order is placed on a public holiday or weekend, in which case it will be processed on the next business day.
LOGISTICS UPDATE ISSUE
Logistics information will not be updated midway after delivery, but please rest assured that this express delivery is in normal transportation. If the information is updated again, it will mean that it has arrived at the local warehouse at your address. It is estimated that you will receive the package in about 1-3 days (if you have any questions, please contact me)
DELIVERY TIMES
Delivery times depend on location, see below for our estimated shipping times.
Due to the heavy transportation pressure of logistics companies at the end of the year, the logistics time will be slow. Please wait patiently, thank you!
If you can't wait, you can choose fast shipping!
| Area | Shipping to | Average Delivery Time |
|---|---|---|
| North America | United States | 10-15 working days |
| Canada | 10-15 working days | |
| Mexico | 10-15 working days | |
| European | United Kingdom | 10-15 working days |
| EU Countries | 10-15 working days | |
| Oceania | Australia | 10-15 working days |
| New Zealand | 10-15 working days |
SHIPPING COSTS
- FREE SHIPPING ( Order Over $45 USD )
- STANDARD ( Shipping Cost is $5 USD )
The shipping cost of your order will be calculated and displayed during checkout.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
If you don't see it, please check your spam folder before contacting us.
HOW LONG WILL IT TAKE FOR YOU TO REPLY TO MY MESSAGE?
We strive to maintain one of the fastest response times on the web. Thus far we manage to meet our best results regularly and respond to inquiries within 1-3 hours, but we aren't always perfect so please allow up to 24 hrs -- especially on weekends or holidays. We guarantee awesome customer support!
I ENTERED AN INCORRECT ADDRESS!
If your address is misspelled or auto-filled, simply reply to your order confirmation email and provide us with the correct information. Notify us immediately via email at smartwaysport@gmail.com. If the address is incorrect, we can correct it within 12 hours.